We use PayPal at the moment as our main payment processor. This basically means that payments made on the website AOV Crystals are secured by PayPal. Information provided is used by PayPal and we do not have any access to it. All transactions are processed and secured by PayPal. In addition, you enjoy PayPal's Buyer Guarantee - in case of any problem with the transaction or order, you will have full refund. Our main goal is your satisfaction so we have done everything for you to be safe and secured.
What is covered?
We are selling products that do not violate PayPal policies. All products on our website are genuine and come from reputable seller. Product that you purchase will be packed in protective box or package. However, we do not have control over shipping companies and we all know that products can be damaged during shipping. In case that you receive damaged product, please take a few pictures of it and contact us via email or Facebook messenger in order to resolve any issue as fast as possible.
What is NOT covered?
Our refund policy lasts for 30 days from the day of your purchase. We can't offer you refund for a product if you are not satisfied, if you ordered wrong size product, if you opened a product and if the product is damaged during shipping. We can't offer you to exchange product but we will do our best to find a solution for a problem. In any case, contact us and we will do our best to find a solution.
If your item has not yet arrived but has been shipped by us and marked as delivered by postal (delivery) company, then it is not in our responsibility and we can not refund your purchase. However, depending on a case, we could be able to re-send the product free of charge or provide the discount coupons for you future purchase in our shop.
Please understand that once delivery company state that product is delivered all we know is that it is in your possession. We don't have a way of checking this other then to trust them. In any case, we will do our best to resolve every issue.
Refunds (if applicable)
Please understand that in order to get a refund, you will need to send us product back in original package, with receipt (proof of purchase) and cover shipping costs. Once we receive and inspect the product, we will notify you about approval or rejection of your refund.
If we approve it, your refund will be processed and credit will be automatically applied to your credit card or PayPal account. If you have not received refund, check both credit card account, PayPal account and contact bank. Refunds tend to take a bit of processing time before being posted. If you have not received it, get in touch with us via email: firstname.lastname@example.org
Exchange (if applicable)
Take into consideration that we don't have control over shipping companies and because of that we would appreciate if you let us know that your product is defective or damaged within 5 days of delivery. Take a few images of the item you received and contact us using methods found on the website.
Customers are responsible for custom fees, duties and import taxes into their country. We will do our best to declare products as samples and gifts if possible and value them for less than $20. In case that you refuse shipment we will not refund it.
Avoid Mistakes when Choosing Size
We are doing our best to provide all information that you need in order to properly measure and pick the right size of our products. On every product page, you will find charts for measuring and choosing ring (or other item) size. If you have made a mistake and picked the wrong size, we can not accept to refund you for the product. We are able to provide discount codes for your future purchases.
We will find solution
Of course, our goal is your satisfaction with our products. We are aware that mistakes happen all the time. We believe that we all learn from them and grow from them. Our goal is to provide best products, best support and to help you as much as we can. Whatever happens, we will do our best to find solution that will be beneficial for both sides.
We hope that you will enjoy vising our store and that you will be satisfied with our products and service.
AOV Crystals Team