SHIPPING: FREE Worldwide Shipping - We will send you our products for free
PROCESSING: Timely - Orders will be processed as soon as payment is verified during work days and Saturday
PRODUCT IMAGES: Images shown are NOT actual items and they are for your reference only. Please consider that every gemstone is slightly different as they are natural products.
SERVICE TRANSIT TIME: Transit time may vary (especially during holidays) and it is provided by the carrier.
SHIPPING TIME: Due to high demand shipping may take 2-4 weeks in extreme cases. If you have not received your order within 30 days from payment, please contact us. We will track your shipment and get back to you as soon as possible.
SHIPMENT TRACKING: All our customers will be able to track their shipment via website or email. If you accept notifications from our website, we will update you regularly with the changes of your delivery.
PRODUCT: In order to ensure that you receive our products tax free, we will declare it as "Sample" or a "Gift" if possible. Each item will have declared value of less than $20
RETURN POLICY: If the product you receive is not as described or low quality, you may return it to us within 60 days of your purchase and receive full refund. Return shipping fee will be paid by you or you can choose to keep the product and agree on refund amount.
REFUND POLICY: Our goal is to provide best experience for the customers. Since we can't control delivery, we will do our best to resolve all issues. Please, save your receipts, proof of purchase and take a picture of received product. Contact us and we will do everything in our power to resolve the issue.
NOTE: Customers are responsible for customs fee, duties and taxes for importation into their country. We will not refund the shipping for refused shipment or customer mistake when choosing size or shape of a product.